How Can Taxi Drivers Help Disabled Passengers

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Written by Michael Foote , founder of Quote Goat, with over 13 years experience working in the finance, insurance and currency sectors.

As a taxi driver, you’re providing a service to your customers. Although you’re not exactly expected to roll out the red carpet, it’s generally assumed that a taxi driver should be punctual, show a friendly attitude and communicate with the passenger whenever necessary.

In some cases, as a taxi driver you may required to go a little further. One such instance could be when you pick up a disabled passenger. Quite often, disabled people can face challenges in many everyday situations, and as a taxi driver there may be ways for you to make the journey easier and more comfortable for your passenger. Here are some things to remember that could see you help disabled passengers in your taxi.

Help wheelchair users into cab

In some instances, it may be necessary for you to help the passenger into the vehicle. If they’re in a wheelchair, for example, or they have mobility issues, then you may need to give them a helping hand to get into the taxi.

While this is not part of a taxi driver’s usual remit, not only could it be necessary to facilitate the job, but it’s also a good deed for the day and shows you’re willing to go that extra mile to help someone in need. This can be reassuring for the passenger and represents both you and the company you work for well.

Drive slowly

If you have a severely disabled passenger or someone you feel would benefit from going a little slower than usual, then don’t be afraid to take your foot off the gas to make the journey a more pleasant experience. Although this might put a few more minutes on your job, it shouldn’t make too much difference to your day – to them, however, it could mean the difference between a relaxing ride and an unpleasant one, so try to bare that in mind in future.

Induction Loops

For passengers with hearing difficulties, it can be hugely beneficial to install induction loops in your taxi. An induction loop (sometimes called a hearing loop) is an assistive learning device and it helps you transmit your voice to the passenger using magnetic fields.

While it all sounds pretty fancy and complex, the main thing you need to know is an induction loop makes conversations with hearing aid users easier. This will allow for better communication with you and the passenger, which in-tun will make for a more pleasant experience as you can chat away or tell them any information without issues.

If you’re a cabbie, why not visit our taxi insurance comparison page and get a quote? We scour the market for some of the most favourable deals out there, so to save money on your premium compare insurance deals today.


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