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About Thomas Cook’s Currency and Holiday Money Service
A household name with over 170 years of travel expertise, Thomas Cook is a popular choice for holidaymakers. With the option of home delivery or click and collect in your local store, getting your Thomas Cook travel money is quick and convenient. With the addition of a prepaid card to add to your holiday itinerary, Thomas Cook remains a great choice for travel currency.
Important points about Thomas Cook’s service
50 available currencies
No minimum order value for collection and a maximum order value of £2,500
Minimum order for delivery is £200. £4.99 delivery fee on orders up to £500, free on orders over £500
Home delivery and in-store travel money options available
FAQs about Thomas Cook’s currency service
Does Thomas Cook buy back currency?
Thomas Cook has the option to securely buy back currency. Thomas Cook outlets are able to assist, but make sure you contact them individually to discuss this.
Does Thomas Cook offer a currency card?
Thomas Cook offers a pre-paid currency card, Lyk, powered by Mastercard. One key benefit of this card is the free mobile phone app, where you can view your balance, top up your cash and even use Apple Pay to purchase goods when abroad.
How does Thomas Cook offer currency?
Choose between collecting in-store for free or getting your Thomas Cook travel money through the post. Next Day Delivery is free for all orders between £500 and a maximum amount of £2,500. If you’re looking to make a smaller order, £4.99 will be added to cover Next Day Delivery costs.
Is Thomas Cook FCA authorised?
Yes, Thomas Cook Travel Money is fully authorised by the Financial Conduct Authority.
Do Thomas Cook take credit card payments, and do they charge a fee?
Thomas Cook accept credit payments as part of their holiday money service. For this, a 1.5% credit card handling fee applies.
Can you choose a delivery date with Thomas Cook?
As part of its service, Thomas Cook offers next day delivery. Delivery is free for orders over £500 or £4.99 for amounts below this.
Does Thomas Cook allow you to amend/cancel an order?
Due to the quick turnaround of Thomas Cook’s Next Day Delivery service, orders cannot be cancelled. If you’re looking to amend a click and collect order, speak to your local Thomas Cook store.
Can you specify denominations with Thomas Cook?
If you choose the Click and Collect option, you will be able to specify denominations when visiting in store.
Do I need to bring ID to collect from Thomas Cook?
When collecting your currency from Thomas Cook, you will need the payment card you used to place your order, along with a valid photo ID such as a passport or driving licence, matching the details of your payment card.
Reviews of Thomas Cook’s currency service
Thomas Cook's Currency Exchange Service
- Review Site's Review
Reviews From Customers
“Generally a good rate and most important you get same rate for small amounts. Because rates are varying so much I just buy £150 – £200 euros each month and top up my cash passport. Yes rate in store is less so do order on line. Also rates can change between 08:30 am and later in the day but you can get another quote and just bin the lowest. Branch I use is good but they are often let down by poor systems.”
“Have always got my currency at Thomas Cook as the guy who works at local branch is friendly and helpful. However today very disappointed to discover that I lost out on around £10 by going in store, instead of ordering online and then going to collect it. If I had known I would have done that in the store as got much lower rate than the exchange rate for Canadian dollars just by going into the store! Won’t be using Thomas Cook again.”
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