Halo Financial Review
- FeeFo Rating
Who is Halo Financial?
Established in 2005, Halo Financial hasn’t yet experienced the same exponential growth that other currency brokers have achieved. But don’t let that put you off. The brand is by no means small, and its desire to be different sees it standing head and shoulders above many of the bigger brands, when it comes to customer service.
Based in London, Halo Financial employs a relatively small team – but those employees are regularly mentioned in glowing online reviews. The brands main – notably different – approach is to not yet have an app up and running. The website works perfectly well on a mobile though – and you can call an advisor or request a call back.
Is Halo Financial reliable?
Halo Financial may be considered small fry among the shoal of big fish in the flooded money transfer market. But it sets itself apart by offering stellar customer service, and clear and concise communication. The website cuts through all the technical detail involved in money transfers, offering a transparent and easy to understand service for users. It might not be growing as quickly as some of the big players, but the brand is focusing on delivering a steady and reliable service. Bonus: it’s doing this well enough to be regularly mentioned in the broadsheets, and to contribute to financial output from companies including CNBC Europe, Bloomberg and BBC radio.
How much does Halo Financial charge?
Halo offers ‘free’ transfers if you’re transferring over £5,000. Though you’ll still be paying something, as Halo will be making its money on the exchange rate. No transfer is ever truly ‘free’. That aside, if you’re transferring less than £5,000 Halo charges £15. Though, it is quick to point out that this is considerably lower than many banks – with some charging up to £40 for the same service. It pays to shop around here though. There is an option to request a quote – so you’ll know exactly how much any one transfer will cost you. Reassuringly, Halo Financial says its pricing policy is transparent and honest, with no set-up fees or commission.
How easy is Halo Financial to use?
The glowing reviews at Feefo all comment on how easy Halo Financial is to use. Back on the brand’s official site, it claims that registering with them can take just minutes – provided your application is correctly completed. There’s no handy instant quote tool, unlike some other money transfer sites, but you can request a call back – or a quote via email. There is a live facts and figures table though, so you’ll be able to compare their rates with another brand if you’re shopping around. You can trade in over 30 currencies – which is a solid offering, but by no means the most diverse in the market.
What do the Halo Financial reviews say?
Try as we might, it’s hard to find people with a bad word to say about Halo Financial. Online reviews are beyond positive – generally tipping over into gushing praise. This is often for specific customer service staff – always a good sign. The lone negative review we found on one review site is being carefully handled by Halo – but with all the information we have – the blame seems to lie with the customer’s bank, rather than Halo themselves.
On Feefo, Halo Financial has an impressive average score of 4.8/5, with customer quotes including:
‘Significantly improved their service, no queries about amounts transferred and clearance fees from corresponding banks. Alistair is very nice to deal with too! Slight issue on requesting quotes by e-mail but telephone is best/prompt.’
‘I contact Halo Financial by telephone. My call is always answered promptly and takes only a couple of minutes. The staff are polite and efficient. If I ring early morning the money is usually in my account by late afternoon.’
‘They sent three emails, as usual, keeping me informed of each step, from acknowledging receipt of funds to sending me the reassuring image of the PAID stamp.’
Has Halo Financial won any awards?
Halo Financial have a small collection of awards for a brand that’s been in the game a lot longer than some of the newer faces appearing in the marketplace. That said, the awards the brand has won are worth shouting about. The standout awards are, refreshingly, in the customer service category. Halo Financial is proud of its Gold Merchant Status on Feefo for the years 2014-2017. And rightly so, the reviews there are certainly impressive. With an award for Best Customer Focus in the 2016 Best Business Awards to back it up, Halo is perhaps concentrating on providing a great service, rather than filling the trophy cabinet?
Anything else to know about Halo Financial?
Businesses can transfer money with Halo Financial. Allowing corporate companies access to the attractive exchange rates, Halo goes a few steps further. Halo has a qualified Member of the Society of Technical Analysts (MSTA) Currency Consultants, who helps businesses identify any currency exposures. This, broadly speaking, helps the company’s bottom line.
Halo Financial also offers various ways for customers to earn some extra money. Become a Halo affiliate, recommend the brand to friends, colleagues and customers and you could be quids in. We’re not talking small change either here. The refer a friend scheme gives customers the chance to earn up to £500 for recommending just 5 friends.