EDF Energy Review

Written by Michael Foote, Insurance and Finance Expert

Michael Foote is the founder of Quote Goat and has over 13 years experience working in the finance, insurance and currency sectors. Since launching Quote Goat he has appeared on TV as well as many of the largest online publications including Forbes, The Telegraph and The Metro. Prior to Quote Goat, he worked in finance in the city for a number of firms including HSBC.

Who is EDF Energy?

EDF Energy is one of the largest energy suppliers in the UK and a subsidiary of the French state-owned group EDF (Electricite de France). Established in 2002, the company supplies over five million residential and business customers, making it the biggest supplier of electricity by volume in the whole of Great Britain. Two thirds of EDF’s energy comes from nuclear power, which it refers to as ‘blue energy’. It owns eight nuclear power stations in the UK. The company itself is run from four main offices around the country, located in London, Exeter, Crawley and Barnwood.

Long considered one of the leading energy providers, EDF gained appeal with its customers from its inception. Perhaps best known for its eye-catching television advertising and sponsorship deals, it has partnered with a number of high-profile sporting events and was even confirmed as one of the sponsors for the 2012 London Olympic Games.

The brand’s most famous mission statement featured in its 2008 television advertising campaign: “It’s not easy being green.” This was to explain its greener eco-friendly image, something EDF Energy has traded on since.

What does EDF charge?

EDF Energy is comparable in its prices to the other Big Six energy competitors, something it has maintained since it was established. While the recent price hikes have had an effect on all of the major energy suppliers, EDF is keen to let its customers know when a cheaper tariff becomes available and were recently voted as the ‘Best of the Big Six’ in terms of value for money.

There are both fixed and variable tariffs for customers, providing plenty of choice. None of its tariffs have exit fees and for tariffs with ‘blue’ in their name, EDF guarantees that the electricity their customer uses will be matched by low-carbon electricity, generated by nuclear power stations.

EDF Energy is leading the way when it comes to smart meters, and is hoping to roll out as many as possible in an attempt for customers to see how much energy they are using and how they can save money.

How is the EDF customer service?

EDF Energy’s customer service was, up until a few years ago, generally thought of as fairly average. However, in the last two years, customer satisfaction rates have dropped slightly. It recently came joint 17th out of 23 energy companies in the annual Which? customer survey, rated by 8,917 members of the public. Last year, EDF was rated the highest of the the Big Six energy suppliers, but this year has fallen to fourth place.

In terms of complaints, EDF Energy received among the highest numbers of complaints of any supplier in the first half of 2017 – 2,438 per 100,000 customers. However, it resolved three quarters of these on the same or next working day.

On TrustPilot, the company has a bad score of 2.4 out of ten. Customer quotes include:

“Terrible customer service.”

“Good service, but too expensive when there’s plenty of competition.”

“Rates rising ridiculously.”

What tariffs does EDF offer?

There are currently five main tariffs on offer with EDF Energy, marking plenty of choice for customers. Blue + Heating Protect is their longest fixed rate, with one year’s heating insurance included and no exit fees.

Connect + Control 2 guarantees a fixed price until February 2020 and includes the latest in technology, including the Heatsmart thermostat and all-new Amazon Echo, allowing you to control the heat with your voice.

The Online Saver tariff is online-only, with paperless billing and competitive fixed prices.

The Smart Saver is designed for customers with smart meters or those that would consider getting one, showing customers how their energy is used in pounds and pence.

There is one standard variable tariff, designed for customers looking to switch at any time with no minimum contract or exit fees.

How green is EDF Energy?

EDF Energy’s electricity is generated from gas, nuclear and coal as well as renewable forms of energy. With the UK average at 24.3% for renewable energy, the brand is highly commended in its work on changing the attitudes and practices of the way that people generate electricity.

The full breakdown is as follows, the UK average is in brackets:

Coal: 14.5% (17.1%)

Gas: 8.6% (32.3%)

Nuclear: 64.3% (23.7)

Renewable: 12.3% (24.3%)

Other: 0.3% (2.5%)

EDF Energy is keen to employ more eco-friendly ways of generating electricity. Heat pumps, electric vehicle charging and solar energy are all initiatives the brand has outlined, as well as a renewable heat incentive that encourages customers to heat their home with renewable or low-carbon sources.

EDF Energy in summary?  

Offering a comparably priced set of tariffs to the other companies in the Big Six, EDF Energy is no different in terms of value to its competitors. While its customer service scores aren’t as good as smaller independent suppliers, it prides itself on its eco-friendly ethos and forward-thinking initiatives.

Leading the way in implementing smart meters in homes across the UK, it has a dedication to letting its customers know how much energy they have used and how they can in turn, cut down their consumption.

EDF Energy Review
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Quote Goat User Ratings 3 (3 votes)
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