Who is Green Star Energy?
Launched in 2013, Green Star Energy is a subsidiary of the Just Energy Group – a company that a provides energy solutions for 1.8m customers in North America. The UK arm of the operation runs from offices in Milton Keynes and Cork.
Green Star Energy hit the headlines in 2015 when it became the only UK supplier to offer an unlimited tariff package. The tempting deal saw consumers switching to Green Star. Particularly households with above average consumption, who were able to keep the heating on without costs escalating. Consumer MoneyFacts named Green Star Energy 2016 Provider Of The Year thanks, in part, to its no nonsense approach. Simplicity is the focus, with easy to understand bills and a seamless switching process.
However, there have been teething troubles for Green Star. The ethical business campaign group, Better Business Bureau, has criticised Green Star for providing customers with misleading information.
The brand’s mission?
“Our mission is clear – great service, easy to understand products and savings on your bill.”
What does Green Star Energy charge?
Despite a strong renewable energy offering, Green Star’s tariffs are competitively priced. Customers can expect to save up to £202.50 on average if they are switching from one of the Big Six energy suppliers. A big draw for many customers will be Green Star Energy’s Unlimited Tariff. Though there are restrictions, and some households may not qualify.
Since 2015, Green Star has offered an attractive Unlimited Tariff, which allows customers access to unlimited energy for a fixed monthly fee. While subject to ‘fair use’ limitations – and crucially not available to everyone, the tariff gives users peace of mind if a particularly cold winter sets in.
The brand also offers customers the chance to collect free points which can then be redeemed for ‘Green Star Energy Perks’. These come in the form of gift cards and energy efficient products.
How is Green Star Energy’s customer service?
Green Star’s customer service seems to be an area that needs improving. A 60-strong team answers calls to the company’s switchboard in under a minute from their Milton Keynes and Cork bases. But the company has struggled to respond to complaints effectively, resolving just 28% of calls by the end of the next working day.
It came 8th out of 23 energy companies in the 2016 Which? Customer Survey (8,917 respondents), receiving a customer score of 70% – the highest being 78%.
However, Which? didn’t receive enough responses to rate Green Star’s customer service and complaints handling. But during the final 3 months of 2016, Green Star Energy received 119 complaints per 10,000 customers. For comparison, Economy Energy received 51, Good Energy received 41 and Ecotricity received just 29 complaints. These stats saw Green Star ranked as the worst performer amongst small suppliers – based on complaints received.
On TrustPilot, the brand has an average score of 3/5, with customer quotes including:
‘I found the service provided is good but customer service is extremely slow and unreliable.’
‘So far so good, small problem to begin with concerning meter readings but all sorted out now.’
‘They simply couldn’t produce accurate bills. Average calls to customer services are about an hour, in which they would promise to get all the problems fixed, but never delivered.’
What tariffs does Green Star Energy offer?
There are currently six main tariffs on offer with Green Star Energy:
- Unlimited Tariff offers a fixed price for 12 months, with an annual average bill of £1144.
- Rate Saver offers a fixed rate for 12, 18 or 24 months with an annual average bill of £940.
- Rate Saver + Perks delivers the same package as the company’s standard Rate Saver tariff, but customers can earn free reward points too.
- The company’s Green Saver costs on average £1074 per year, offers a fixed price for 12 months and uses 100% renewable electricity.
- Rate Watch has an annual average of £1037, the tariff has no ties and prices follow the national market.
- Pay As You Go has an annual average of £1025 and offers competitive rates for prepayment meters.
How green is Green Star Energy?
Green Star Energy gets its fuel from these sources:
0.07% Natural Gas
The UK average is 24.3% for renewable energy, so Green Star Energy beats this hand’s down. With its 100% renewable energy option, Green Star Energy is quickly becoming the go-to energy supplier for eco-conscious consumers.
Green Star Energy in summary?
While the Unlimited Tariff is undoubtedly an attractive option, if your household fits the criteria, Green Star’s recent customer service performance is off-putting. That said, Trust Pilot reviews show a mix of happy customers among clearly disgruntled users.
Green Star’s green credentials and competitive tariffs are a big draw. Which may make a switch tempting if you’re looking to save money and reduce your household’s environmental impact.
It’s also worth noting that Green Star Energy doesn’t yet offer residential customers the Warm Home Discount.