Scottish Power Review
Company Name: Scottish Power
Company Description: Scottish Power provides energy to both domestic and business customers
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Who is ScottishPower?
One of the most prominent energy suppliers in the UK, ScottishPower was established in 1901 and is now one of the Big Six power companies. It is now part of the Iberdola Group, a world leader in wind energy and one of the largest energy companies in the world. The company supplies over five million household and business customers, and boasts competitive tariffs and products. ScottishPower is run from its main office in Glasgow, Scotland, with over 9,000 employees.
With a focus on innovation and investment in renewable energy, ScottishPower is aiming to build a future that relies on sustainable energy. It recently scored 7th place in the uSwitch Energy Awards.
ScottishPower is also perhaps best known for its partnerships with various charities, particularly Cancer Research. Working with the charity since 2012, it has raised more than 15 million for the organisation, and even created a Help Beat Cancer energy tariff.
What does ScottishPower charge?
ScottishPower is comparable in terms of pricing to the other Big Six competitors. While recent price hikes earlier this year have had an impact on the company, ScottishPower has endeavoured to find the most favourable tariffs for its customers. There is a good choice of variable and fixed tariffs for consumers, with plenty of options for those using dual fuel.
ScottishPower has recently announced that from 2018, it will stop rolling customers onto standard tariffs when their fixed tariff has ended. Instead, they’ll ensure that their customers will be offered new fixed-rate tariffs.
How is the ScottishPower customer service?
ScottishPower is not looked upon favourably in terms of customer service, with ratings dropping over the last few years. In the annual Which? customer survey, rated by 8,917 members of the public, it was one of the lowest ranked energy suppliers. This isn’t much of an improvement from the previous year, when the brand ranked second from bottom.
However, while customer service leaves a little to be desired, ScottishPower is renowned for its short telephone waiting times. In fact, it was the fastest of the Big Six to pick up the phone, with customers waiting around four minutes on average. One of the brand’s initiatives is a call-back scheme, offering to return customer’s phone calls during busy periods to save them having to hold.
On TrustPilot, the company has a bad score of 0.3 out of ten. Customer quotes include:
“This is the worst customer service I have ever had”
“Had a smart meter installed and it has never worked”
“Terrible at communication.”
What tariffs does ScottishPower offer?
There are currently seven main tariffs with Scottish Power, indicating enough choice for customers.
The standard and standard online tariffs are variable rates, meaning the price could go up and down. Customers can choose from paper billing or online. Standard prepayment is also an option. A fixed price tariff is set until October 2018. However, only monthly direct debit is allowed as a payment option – making this plan restrictive for some. An energy account app is supplied for ease of account management on this tariff.
The Online Fixed Saver runs until April 2018 and enables online billing for dual fuel and single fuel plans. There are also two other fixed tariffs benefitting from the same deal, with different payment methods.
ScottishPower’s charity ‘Help Beat Cancer’ tariff is a special range made up of six different plans and guarantees fixed rates until April 2019. For each month that customers are billed, ScottishPower donates money to Cancer Research UK. There are no early termination fees for this tariff.
How green is ScottishPower?
ScottishPower’s electricity is generated from:
3% nuclear and
The UK average is at 24.3% for renewable energy, and Scottish Power are exceeding this average.
One of ScottishPower’s missions is to find more eco-friendly ways of generating energy for the future. The company is committed to cleaner energy, with less reliance on nuclear energy and a focus on renewable sources. It has the capability to offer 100% wind-generated electricity as well as contributing funds towards environmental and educational energy products in many of the UK’s communities.
ScottishPower in summary?
While ScottishPower doesn’t offer excellent price comparison alongside its Big Six competitors, the brand is dedicated to focusing on an eco-friendly future. Aiming to find a way to generate energy from renewable sources, its forward-thinking enterprises and community projects attract customers. Unfortunately, customer service is rated particularly poorly, although the complaints that are made tend to be dealt with within a short time frame.
One of ScottishPower’s main draws is its charitable status with the inclusion of the ‘Help Beat Cancer’ tariff in conjunction with Cancer Research. In the last five years, this has helped raise over 15 million for Cancer Research and is a testament to a community-minded way of working.