Santander Mortgage Review
- Trustpilot Rating
- Customer Service
- Online Banking Facilities
Our own experience with Santander has been fairly positive, with the exception that their early repayment charge is more than excessive. However a large proportion of Santander customer reviews (83%) are extremely dissatisfied with the service being provided.
Hover over the stars to select a rating or write a review below
Our review of Santander mortgages consists of our team’s expert analysis combined with our own experience and customer feedback from review sites across the internet
Do Santander offer competitive rates?
In our analysis of Santander’s rates in February 2020, we found Santander to be the 7th cheapest lender. To arrive at this result we looked at a mortgage of £300,000 over a 25 year period with an 80% loan to value.
How many mortgage products do Santander offer?
As of February 2020, Santander offer around 140 different mortgage products including first-time buyer mortgages, repayment mortgages and buy-to-let mortgages.
Overview of products available:
|Fixed rate mortgages||Tracker rate mortgage||Lifetime Tracker mortgages|
|Tracks the Bank of England base rate||No||Yes||Yes|
|Fixed monthly payments||Yes||No||No|
|Initial rate period||From two years||Two years||For the lifetime of the mortgage term|
|Interest rate reverts to our Follow-on Rate (variable) after the initial rate period||Yes||Yes||No|
|Unlimited overpayments||Up to 10% of the balance per calendar year||Yes||Yes|
|Early repayment charge||Yes1||No||No|
What do customers say about Santander?
Based on reviews of Santander’s whole business, as opposed to purely their mortgages, Santander has a rating of just 1.5 out 5 with 83% of reviewers rating Santander just 1 out of 5. Customers are generally complaining about poor customer service & difficulty with online banking.
What are Santander’s eligibility requirements?
Buy To Let Mortgages: To be eligible for Santander’s buy-to-let mortgage:
At least one applicant must own the residential property which they live in.
At least one applicant must have a minimum income of £25,000. Rental income from Buy to Let properties is not accepted to meet this minimum income requirement.
Maximum loan size £750,000.
Minimum property value £75,000.
Maximum LTV 75%; new build flats 70% LTV.
Re-mortgage with capital raising (including debt consolidation) for personal use up to 75% LTV.
First Time Buyer Requirements:
A minimum deposit of 5% along with standard requirements including a good credit history & the applicant or applicant(s) cannot have owned a property previously.
What is Santander’s maximum loan to value (LTV)?
For standard mortgage products the maximum loan to value available is 95%. If you were to buy a property for £200,000, for example, you will be required to have a minimum deposit of £10,000.
Can I make overpayments with Santander?
Yes. On a fixed rate mortgage, overpayments of 10% per year are accepted by Santander. On a variable rate mortgage an unlimited amount of overpayment can be made.
Do Santander offer any customer incentives?
Yes. Santander’s 123 current account pays 1% cashback per month on Santander mortgage payments up to £10 in value, which is being reduced to £5 from May 2020. You can also earn 1-3% back on bills including mobile phones, broadband and household bills.